Frequently Asked Questions
Find answers to the most common questions about renting our campervans and traveling through the Nordic countries. We've compiled information on bookings, van features, travel tips, and customer support to make your journey as smooth as possible.
Can't find what you're looking for? Our customer service team is always ready to help with any additional questions you may have about your campervan adventure.
Booking
How do I book a campervan?
What are the requirements for renting a campervan?
What is your cancellation policy?
How much is the deposit and when is it refunded?
How do I pay for my rental?
What is included in the rental price?
Vans
What features are included in your campervans?
Are pets allowed in your campervans?
What are my cleaning responsibilities?
What happens if I return the van late?
Travel
Where can I camp with the van in Norway?
Are there road restrictions I should know about?
Can I drive the campervan in winter?
Are there tolls in Norway?
What should I know about ferries in Norway?
What should I pack for my campervan trip?
Service
What happens if the van breaks down?
Is there customer support during my trip?
What happens if I get a fine or toll charge?
What are my responsibilities as a renter?
Insurance
What insurance is included and what is my liability?
What is the damage policy?
Other
How is my personal data handled?
Still have questions?
Our customer service team is always ready to help. Reach out to us via email at contact@vanjoy.no or message us on WhatsApp.